Welcome to the policy page: Please READ CAREFULLY
All CUSTOM work will require a 50% deposit of your total painting(s) cost up front, and the remainder balance will be due upon completion. Custom work (if approved, will take anywhere from 2-4 weeks for completion, unless otherwise stated)
To place a custom order please email email@example.com for pricing and a description of what you would like to have done.
There are NO REFUNDS after a purchase has been made.
Damaged Items: If you recieve a damaged Painting, please take a picture and email me photos of the damaged item. Once damage is confirmed within 3 days of reciept of your painting, you will be emailed further information about your next steps. Damaged paintings are to be returned to sender, and I replacement will be shipped out to you.
Handpainted Purses/Wallets/Handbags/Totes etc: Please allow up to 2 weeks for your order to be processed and wrapped. Once your order has processed your order will ship out. (There are many cases where your order may ship out sooner). *IF 30 DAYS HAVE PASSED WITHOUT RECIEVING ANYTHING PLEASE EMAIL PINKLOMEIN@GMAIL.COM*
Once a painting or print has been purchased/(OR custom work has been completed and payment made in full): PLEASE ALLOW at *least* 10-15 days FOR YOUR PAINTING TO BE PROCESSED, WRAPPED AND SHIPPED OUT. (Sometimes they are sent out sooner). Once they have been shipped please allow them time to make it to your home!
Prints are printed on demand. Please allow at least 2 weeks for prints to be printed packaged and mailed out.
*******TRACKING NUMBERS ARE A COURTESY*****, this information will be emailed out to you accordingly. (Please do not email me asking if an order has shipped, unless it has been at least 2 WEEKS (after processing time) since you recieved anything. Again, paintings take time to pack, wrap, treat, and and make sure you get them safely. I do not rush my process, Therefore I have successful rate of getting my packages out safely and in good timing as an independant artist who works alone.
UNPAID invoices (if you have one) will be cancelled out within 24 hours.
*****DISCOUNTED ITEMS: ITEMS PREVIOUSLY BOUGHT BEFORE A MARKDOWN OR SALE, WILL NOT BE REFUNDED/CREDITED FOR A DIFFERENCE. I cannot control when I will place certain paintings, prints, tees, etc on sale*********